There is always something unique that you find in an urban restaurant that you miss when in a rural setup.
The superficial differences define the in-reach in modernity when it comes to the hospitality industry.
This also explains why you have almost similar services in one restaurant, but there is a difference in cost based on location.
Not that the quality of service is low, it’s because of the peoples’ expectations regarding service delivery from a restaurant.
That now tells you why we have different categories of hotels, 2-star, 3-star, 4-star, and 5 stars.
As the rankings increase, there is value addition. You notice this from the entrance to the service to even the special meals they prepare.
What is it that you can miss in a rural restaurant, but you’ll quickly spot in the modern one.
Urban restaurants know the real meaning of customer service. There is either a welcoming note or gift at the entrance or an usher who makes you comfortable while in the restaurant.
The staffs are professional; there is no use of slang language. They use the country’s national language.
The love and kindness experienced in this restaurant are of another level. Everyone feels appreciated and loved by all.
The reasons for this include
- Maintain customer loyalty
- Go ahead of the competition
- Meet clients satisfaction
- Reduces service time
- Move the business to the next corporate level
City restaurants are characterized by personalized customer service. They treat you as an individual and not as a group.
- The menu
What makes you visit one restaurant and leave the other is not always the hotel’s food. It is a wholesome approach in service provision.
Urban restaurants understand the power of sumptuous meals to their customers.
The go a step further and hire resident chefs with unique menus that keep customers coming back repeatedly.
Barbeques are standard meal plans on any menu of a modern restaurant. A unique thing about them is that the barbeques are just a name; BBQ served in restaurant A is different from the one served in restaurant B, as much as all of them are BBQs.
This is in terms of taste, presentation, and quality.
The barbeques are not complete when the chef lacks high-quality BBQ gloves. There is no way you can touch these delicious meals with bare hands.
Things are among the simple things that make urban restaurants unique and exciting.
Other menu plans on these premises include
- Three-course meals
- Premium snacks
What are other social extras you can’t miss in a city restaurant?
Entrepreneurs in this business understand the social dynamics of urban dwellers. They know over weekends, people love to spend time with their families.
That’s why you have family meal plans, play park for kids, and play station for teenagers and young adults.
All these are found within the premises. Some go the extra mile and create a sports spot where you can also play some games; pool game is prevalent in most restaurants.
What you think are luxuries to them and their clientele, they are must-have. For example, in these restaurants, you can’t fail to see different newspapers and magazines for that day or month.
They know they deal with professionals who need to stay current as they sip their drinks or enjoy their meals.
Moreover, with digital technology, the WI-FI connection is the new normal. An urban restaurant without internet connectivity is considered not valuable to its customers.
The food offers you see on social media is not as free as per se. They have calculated their financial status and prefer to break even to attract clients to their restaurants.
The daily or weekly offers for specific meals, mostly pizza and ice creams, define modern restaurants.
- The luxuries
In the city, your luxuries are compulsory services. Take note; there is a lot of competition.
Therefore, as a restaurant entrepreneur, you must be ahead of the game if you control a high market share chunk.
Have the luxuries at no cost. What are these luxuries?
- Airport transfers
- 24- hour service
- Free drinks and newspapers
- Loyalty programs
- Free parking
- Bar and lounge services
Once you go to a restaurant that gives you a platform to air your views for improvement, then know that you’ve landed in a town.
They do all it takes to ensure customer satisfaction. The managers of these restaurants are easily approachable.
Your complaint means a lot to them. That alone can call for a professional if not-high level meeting to get the complaints’ root cause.
They reach out to you to ensure you are satisfied beyond your expectation. In-house training is common for their staff.
In fact, as part of their recruitment process, they get the best from the unlimited number of job seekers.
It means they are ready to pay a dime for it to stay afloat in business.
The kind of service tells you the level hospitality entrepreneurs go to ensure you have an excellent and near-perfect service in their restaurants.